Return & Exchange Policy

Voltix Electrical & Industrial Solutions

Voltix is keen on customer satisfaction and is committed to providing a clear return and exchange policy in accordance with the nature of the products and the laws and regulations in force in the Arab Republic of Egypt.

First: Exchange and Return Without a Defect

The customer has the right to request an exchange or return of the product within 14 days from the date of receipt, in accordance with the rules and exceptions stipulated by law, provided that the condition of the product allows it to be returned to its original state at the time of purchase.

Depending on the nature of the product, the following is required:

The product must be unused or uninstalled where the nature of the product requires so.
Maintaining the original packaging and wrapping as much as possible.
Returning all accessories, components, and documents related to the product.
Providing the invoice or proof of purchase.
The product must not have been damaged, modified, or tampered with due to the customer's action.

Second: Defective or Non-Conforming Products

In the event of a manufacturing defect or non-conformity of the product with the agreed specifications or description, the customer must contact Voltix as soon as possible.

The product is inspected and the appropriate action is determined, which may be:
Repair, replacement, or refund of the product value, according to the nature of the case, the warranty, and the applicable laws.

For products that require technical inspection, they may be referred to the manufacturer, agent, or authorized service center to determine the cause of the fault.

Third: Products That Cannot Be Returned or Exchanged

Due to the nature of electrical and industrial products, returns or exchanges are not accepted in cases where the nature or condition of the product prevents it from being returned to its original state, including:

Cables and wires that have been cut or prepared according to the customer's request.
Products that have been manufactured, assembled, or prepared specifically according to the customer's specifications.
Electrical panels, control panels, and products that have been modified or manufactured according to the customer's drawings or specifications.
Products that have been installed, connected, or operated and whose condition no longer allows resale, taking into account cases where a manufacturing defect is proven.
Products damaged as a result of misuse, incorrect installation, connection, or operation.
Products that have been tampered with or whose serial numbers or data have been changed.
Products that have lost their parts, accessories, or original packaging due to the customer.
Products that were ordered or supplied specifically for the customer from abroad or from a specific supplier, if they conform to the required specifications.

Fourth: Cables and Wires

Since some cables and wires are cut and prepared according to the quantity or length specified by the customer, products that have been cut or prepared upon request cannot be returned or exchanged if they conform to the required specifications.

This excludes cases of manufacturing defects or non-conformity with the agreed specifications.

Fifth: Products Manufactured or Prepared for Projects

Products that are manufactured or prepared specifically for projects, such as:

Electrical panels.
Control panels.
Power factor correction panels.
Distribution panels.
Prepared cables.
Assembled or modified products.
Any product executed according to the customer's drawings or specifications.

These are subject to the supply, exchange, and return conditions stated in the technical or commercial offer or purchase order, and returns are not accepted merely because the customer changed their mind if the product has been executed according to the approved specifications.

Sixth: Offers and Discounts

Products purchased within offers, discounts, or special packages are subject to the terms of the offer announced at the time of purchase.

In the case of a gift linked to the purchase, completing the return process may require returning the gift and all products related to the offer.

Seventh: Refund

In case the return is approved, the amount due to the customer is refunded using the same payment method used in the purchase process, in accordance with the procedures and periods permitted by law and the procedures of the bank or electronic payment company.

The refund process may take additional time due to banking procedures or the payment service provider.

Eighth: Shipping Costs

Responsibility for shipping and return costs is determined according to the reason for the return:

In the case of a manufacturing defect or non-conformity of the product with the agreed specifications, shipping costs are handled in accordance with the applicable laws.
In the case of a return based on the customer's desire without a defect or non-conformity, the rules related to the costs of returning the product apply according to the case and the nature of the product.

Ninth: How to Submit an Exchange or Return Request

To submit a request, please contact Voltix through:

Phone:

01095702065

01055148024

Email:

info@voltix-eg.com

It is preferable to send:

Invoice or order number.
Product name.
Reason for return or exchange.
Product photos if needed.
Any documents or data related to the product.

After receiving the request, Voltix reviews it and contacts the customer to determine the appropriate action.

Tenth: Product Inspection

Voltix has the right to inspect the returned product to verify its condition and compliance with the return conditions. In the event of a technical dispute regarding the existence of a manufacturing defect, the manufacturer, agent, or an authorized service center may be consulted for inspection.

Objective: To protect the customer's rights while preserving the nature of electrical and industrial products that may be manufactured, cut, or prepared specifically according to the customer's request.