Privacy Policy

Introduction

1. Voltix for Electrical and Industrial Solutions cares about the privacy of its website users. This policy explains how personal information is collected, used, and protected. We recommend all users review it and check its details.
2. Personal information is collected from users who wish to use the Voltix website and its electronic services, including browsing products, requesting quotations, purchasing, contacting customer service, or using any of the services and pages related to the site.
3. Once you provide us with your personal information, you agree that Voltix may collect, process, and use this information in accordance with the terms and conditions of this Privacy Policy, and in compliance with applicable laws and regulations.
4. Voltix may amend or update the Privacy Policy from time to time, and any amendment will be announced by publishing the updated version on the website. The amended version becomes effective from the date of its publication, and your continued use of the website after the publication of amendments is considered acceptance of the updated policy.
5. We recommend users review the Privacy Policy from time to time to learn about any updates or changes that may occur.

The Privacy Policy Covers the Following Activities

1. Collecting and retaining personal information.
2. Using, processing, and updating personal information.
3. User's use of their personal information.
4. Processing orders, quotation requests, purchases, and supply requests.
5. Using information related to browsing and use of the website.
6. Use of cookies.
7. Marketing messages and offers.
8. Sharing information with third parties when necessary.
9. Protecting personal information.
10. User's rights to access and update their information.
11. Links to third-party websites.
12. How to contact Voltix regarding the Privacy Policy.

Our Collection and Retention of Your Personal Information

1. When registering on the website or creating an account, you may be asked to provide some personal information, such as your name, address, email, phone number, shipping or delivery address, and any other information necessary to provide the service.
2. If registering an account on behalf of a company or institution, we may request some information related to the company or institution, such as the entity name, commercial register, tax number, entity address, and contact person details, depending on the nature of the service or purchase.
3. We may need to collect some information related to payment and billing, such as invoice data and payment method, in order to complete purchases, issue invoices, and provide the required services.
4. We advise the user not to publish any sensitive personal or financial information in public places within the website, in comments, or in forms not designated for that purpose, in order to maintain the security and privacy of their information.
5. Information related to operations and activities performed by the user on the website may be recorded, including browsing products, adding products to the cart, requesting quotations, completing purchases, supply requests, and after-sales services.
6. We may use your IP address and some technical information related to the device and browser in order to analyze website usage patterns, improve website performance, and develop the services provided to users.
7. We may collect additional information through your communication with the customer service team, such as phone calls, emails, or surveys, in order to improve service quality and measure customer satisfaction.
8. Some information may be used for statistical and analytical purposes, and in this case it is handled in ways that help protect the user's identity as much as possible.

Our Use of Your Personal Information

1. We use your personal information to provide the services you request, process purchase orders and quotations, execute supply and delivery operations, issue invoices, and provide after-sales services, technical support, and customer service.
2. We may use your information to improve the quality of our products and services, enhance user experience, develop the website and electronic services, and address technical issues.
3. We may use the information to prevent illegal activities, fraud attempts, or misuse of the website, and to protect the rights of Voltix, its customers, and website users.
4. We may need to share some information with payment service providers, banks, shipping and delivery companies, or technical service providers, to the extent necessary to complete the order or provide the requested service.
5. We may have to disclose some personal information to government authorities, competent authorities, or legal bodies if required by regulations or based on an official legal order or request.
6. In the event of a merger, restructuring, or sale of part of the company's business or assets, some customer-related information may be transferred to the relevant party, provided it is handled in accordance with applicable regulations.
7. Voltix does not sell or rent your personal information to other parties in its normal commercial activity, and your information is not shared except for the purposes stated in this Privacy Policy or with your consent when consent is required.
8. Once you register on the website, emails related to services, orders, and updates may be sent, and offers, new products, and services may also be sent in accordance with applicable regulations.
9. If you do not wish to receive marketing messages, you can unsubscribe through the unsubscribe link in the marketing messages or by contacting customer service.

Your Use of Your Personal Information

1. You can review and update some of your personal information through your account on the website. If your information changes or there is incorrect information, you must update it or contact customer service to correct it.
2. The user must maintain the confidentiality of the username and password for their account and not share them with anyone else.
3. The user is responsible for maintaining their login credentials and must inform Voltix immediately if they suspect unauthorized use of their account.
4. Voltix may retain some personal information after you stop using the website or close your account, to the extent necessary to comply with legal and accounting requirements, prevent fraud, resolve disputes, and protect the rights of the company and customers.

Links to Third-Party Websites

1. The Voltix website may contain links to websites or services belonging to other parties.
2. Please note that Voltix is not responsible for the privacy policies, level of security, or methods of processing information on external websites.
3. When moving from the Voltix website to any other website, we recommend reading the privacy policy of that website before providing any personal information.
4. Voltix's Privacy Policy applies only to information collected and processed through the Voltix website and its affiliated services.

Cookies

1. Like many websites, the Voltix website may use cookies, which are small files stored on the user's device when visiting the site.
2. Cookies help the website recognize the browser and device, improve user experience, facilitate browsing, and identify the most used pages and services.
3. Cookies may be used for analytical and statistical purposes, as well as to improve the performance of the website and electronic services.
4. The user can control or disable cookies through browser settings. However, disabling some cookies may affect certain website functions or prevent some services from working properly.

Protecting Your Personal Information

Voltix is committed to taking appropriate technical and organizational measures to maintain the security of personal information and protect it from unauthorized access, use, modification, or disclosure.

However, the protection of any data transmitted over the Internet cannot be fully guaranteed, and therefore the user must take the necessary precautions to maintain their login credentials and private information.

No to Misleading or Deceptive Emails

Voltix does not allow the use of its name, trademark, or services to send misleading or fraudulent emails.

If you receive any suspicious message claiming to be from Voltix, please do not share your personal or banking data through it, and contact the company through official communication channels to verify it.

Updates to the Privacy Policy

Voltix may update this Privacy Policy from time to time to keep pace with the development of the company's services and website or any changes in requirements and applicable regulations.

The updated version will be published on the website with the date of the last update.

The user is advised to review the Privacy Policy periodically.